FAQs

Frequently Asked Questions (FAQs)

How can I pay for my order?

We currently offer Cash on Delivery (COD) across Pakistan. Simply place your order online and pay when your parcel arrives at your doorstep.

Do we ship orders nationwide?

Yes, we deliver orders all over Pakistan through trusted courier partners.

What are our delivery charges?

Delivery charges may vary depending on your location and order value. The exact shipping cost will be shown during checkout.

How can I get a refund?

If you receive a damaged, defective, or incorrect product, you can request a refund within 7 days of receiving your order. Contact our support team with your order details and product images.

How can I replace a product?

To replace a product, contact our customer support within 7 days of delivery. Share your order number along with clear images of the item, and our team will guide you through the replacement process.

Do I have to pay for shipping charges when replacing a product?

If the replacement is due to our mistake (wrong, damaged, or defective item), we will cover the shipping charges. For other replacement requests, shipping charges may apply.

Do I have to pay for shipping charges when returning a product?

Return shipping charges may apply unless the return is due to an error on our side, such as receiving a damaged, defective, or incorrect item.

Can I return a product after 7 days?

Unfortunately, return requests submitted after 7 days of delivery are generally not accepted unless approved under special circumstances.

How do I verify the products are authentic?

We are committed to providing high-quality and authentic products. Every product listed on our website is carefully sourced and quality-checked before dispatch.

What will happen if my return request is not approved?

If your return request does not meet our return policy requirements, it may be declined. In such cases, the product will remain with the customer, and a refund or replacement will not be issued.