Return & Exchange

Return & Exchange Policy

Dizbu Return & Exchange Policy

At Dizbu, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order, subject to the following conditions.

Eligibility for Returns & Exchanges

To qualify for a return or exchange:

✔ All original tags must be attached.

✔ The product must be in its original packaging.

✔ The item must be unused, unworn, unwashed, and undamaged.

✔ The original order receipt or proof of purchase must be provided.

Products Eligible for Return & Exchange

We accept return and exchange requests for all eligible products, including intimate wear, provided the items meet the conditions mentioned above.

Refund Policy

Refunds will be processed based on the product price paid at the time of purchase.
Shipping and delivery charges are non-refundable.
Customers are responsible for return shipping charges unless the item received is damaged, defective, or incorrect.

Exchange Policy

Exchanges can be requested within 7 days of receiving your order.
Customers are responsible for shipping charges associated with exchanges.
Exchanges are subject to product availability.

Processing Time

Once we receive and inspect the returned item:

Refunds or exchanges will be processed within 7 working days.
Customers will be notified regarding the status of their request.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our support team within 48 hours of delivery and provide clear photos of the item. We will review the case and arrange a suitable resolution.